【Exclusive Turf Platform】“Dundun” South African Tent (2-4 People)｜Cheung Chau West Garden

Terms and Conditions

• • Once the booking is confirmed, all changes/cancellation procedures will be handled according to the accommodation's cancellation policy and bad weather arrangements. Please read the cancellation policy and bad weather arrangements carefully first.
  • Latest check-in time is 6:00pm, earliest check-out time is 9:30am.
    If check-in/check-out before/after the specified service time is required: such as check-in after 6:00pm / check-out before 9:30am, must notify the booking department in advance for arrangement. If check-in or check-out procedures are not completed, the paid rental deposit will not be refunded.
  • If early check-in or late check-out is required, must notify the booking department/guest services center in advance, and the campsite will handle according to actual situation. Those who check in early or check out late must pay a day camp fee of $500 per hour per camp type (less than one hour counted as one hour).
  • A rental security deposit of $500 (cash only) is required upon check-in.
  • The applicant for renting camp huts / venue facilities must be at least 18 years old. For bookings in personal name, the customer needs to present his/her valid identity document or passport for verification.
    Failure by the applicant to present valid adult identity documents will result in refusal of check-in / use of facilities, and waiver of rights to refund or compensation.
  • Please always supervise and monitor accompanying children and care for accompanying elderly to ensure their safety. Guests under 11 must be accompanied by a guest aged 16 or above to enter the campsite. Children under 7 must be accompanied by a guest aged 16 or above when participating in activities or climbing facilities.

• Rental Security Deposit:
  The customer is responsible for any damage or destruction to campsite facilities caused by accompanying campers, guests, employees, agents, and contractors, including but not limited to damage, soiling, or loss to any camp equipment, furniture, lighting, devices, activity / sports gear, lawns, plants, or fences at the campsite. The customer must fully compensate for any costs arising from replacement, repair, cleaning, and damage.
  Camp hut and venue rental customers must pay the security deposit in cash before check-in/venue use. This amount will be refunded to the customer upon check-out/venue vacating (after deducting any compensation if applicable). If the deposit is insufficient to cover compensation, the customer must pay additional compensation fees.

  Security Check
  At the campsite entrance or any necessary locations, guests' personal items may be subject to security checks. The campsite management also
  reserves the right to refuse entry of any handbags, packages, or other items carried by guests.
  
  Prohibited Items to Bring into the Venue:
  a. Dangerous, harmful, or any illegal substances.
  b. Any chemical or flammable items or setups.
  c. Wheeled recreational devices, including but not limited to skateboards, scooters, roller skates, inline skates, tricycles, and shoes with
  wheels (strollers, wheelchairs, and bicycles excepted).
  d. Pets (guide dogs for the blind excepted).
  e. Any kind of weapons, or any objects or items that appear or resemble weapons or toy guns.
  f. Glass containers (baby food and perfume containers excepted).
  
  Strictly Prohibited Activities in the Venue:
  a. Selling or displaying any items or services for sales purposes.
  b. Distributing or posting any printed materials or flyers without written permission from campsite management.
  c. Carving or graffiti.
  d. Unauthorized activities, parades, speeches, or other unauthorized public gatherings.
  e. Displaying any flags, banners, or other slogans.
  f. Photography, videography, or any form of recording for non-personal use.
  g. Intentionally or negligently throwing or launching any projectiles; or shooting with any gun, air gun, bow and arrow, slingshot, or other devices. (Controlled devices or facilities provided by Sai Yuen excepted)
  h. Model airplanes or other remote-controlled flying devices.
  i. Feeding any animals in the garden, including aquatic life, sheep, and birds, with feed not provided by the campsite.
  j. Setting up campfires privately, lighting candles, incense, fireworks, or open flames.
  k. Erecting poles, rails, fences, rods, tents, stalls, brackets, buildings, or other structures without permission from campsite management.
  l. Setting up tents or camp gear privately for camping activities without permission from campsite management.
  m. Any fundraising activities without permission (including those of a charitable nature).
  n. Gambling.
  o. Any illegal activities, immoral, or inappropriate behavior.

  Photography, Videography, or Audio Recording
  a. Private photography and videography are permitted in the garden. However, photography for commercial purposes must obtain prior approval from the relevant department. Unauthorized photography, videography, or recording for commercial broadcasting or transmission is strictly prohibited.
  b. Any media interviews conducted in the campsite must be pre-arranged.
  c. Campsite staff may photograph, video, record, or duplicate images and/or sounds of any persons entering Sai Yuen within the campsite premises. The campsite management reserves the right to use such images and/or sounds for any purpose without paying any fees to those persons.

Cancellation Policy

Level Five

Booking Changes
• No changes allowed

Booking Cancellations
• No refund of rent

In case of any dispute, Holimood reserves the final decision.

Bad Weather Arrangements

1) If Typhoon Signal No. 1, No. 3, or Amber, Red, Black Rainstorm Signal is issued on the check-in day, and New World Ferry/transport services operate as usual, the relevant accommodation check-in arrangements will proceed as normal.

2) If Typhoon Signal No. 8 Gale or Storm is issued on the check-in day, the following arrangements will apply:
a. If the Observatory announces it will be hoisted within two hours, the accommodation arrangements will be rescheduled to an equivalent value check-in date, but must reply with the rescheduled check-in date within 7 days.

b. If the signal has been lowered before 7:00am, the accommodation arrangements will proceed as normal.

c. If the Observatory announces it will be hoisted within two hours (applicable only to already checked-in customers), the campsite will close. For safety reasons, customers will be required to leave, and paid camp fees will not be refunded.
Customers may apply for one reschedule within 7 days from the original booking date; the selected date must be within 60 days from the original booking date. Failure to confirm within 7 days will be considered automatic forfeiture, and paid fees will not be refunded. In case of any dispute, Holimood reserves the final decision.

Level 5

Reschedule booking
• Reschedule booking is not allowed

Cancel booking
• Reservations are NON-REFUNDABLE.

If any dispute arises, Holimood reserves the final decision. If you have any questions