Membership Terms & Conditions

Holimood Membership Terms and Conditions

• Membership is non-transferable, non-exchangeable for cash, and cannot be combined with other programs or rewards. Holimood reserves the right to modify the terms and conditions of membership at any time.
• Different forms of discounts or promotions (membership discounts, discount codes, etc.) can only be used once per transaction.
• All information must be filled out correctly and phone and email must be verified.
• Members must log in to their personal profile when making a reservation in order to accumulate and use points and accumulate spending, and post-consumption accumulation of spending and points is not allowed.

How to earn and use points

• For every HK$1 of eligible spending, 1 point can be earned, and the points earned from each order will be rounded down to the nearest integer.
• Points will be credited to the account within two weeks of eligible spending, and will be valid for one year from the date of accrual.
• When points are credited to your account, you can check them on the Membership page. If the points listed on the Membership page do not match the actual situation, please provide valid evidence within two weeks after the actual departure date to Holimood customer service for correction.
• Points are calculated based on the actual price paid after deducting discounts.
• Points are counted in units of 100, with every 100 points equal to HK$1.
• Points cannot be transferred to others, other accounts, exchanged for cash, or combined with other programs or rewards. Holimood also does not allow the merging or transfer of accounts and their associated points. Holimood reserves the right to modify the terms and conditions of point usage and details at any time.

How to upgrade

• When the user accumulates to the specified amount, membership upgrade will be completed within 48 hours.
• Membership upgrade details

  Accumulated Amount Spent	Membership Level
  Successfully fill out personal profile	Bronze
  HK$5,000	Silver
  HK$10,000	Gold
  HK$50,000	Platinum
  HK$80,000	Diamond

• Membership is valid for one year and the amount will be calculated on the same day as the upgrade to see if the level can be continued.
  For example:
  If you become a Gold member on October 1, 2021, you must spend HK$10,000 before October 1, 2022 to renew your membership.

Important Notices

1. Holimood reserves the right to suspend, terminate, modify the content of this program, or prohibit specific members from participating in this program for any reason.
2. If Holimood discovers any abuse, fraud, or violations of the Holimood Terms of Use, program rules, or notices by the inviter or invitee, or if Holimood encounters errors in the program design, technology, or activity pages, Holimood reserves the right to freeze accounts or delete, revoke, or retroactively withdraw rewards (discount codes, Holimood Points, gift redemptions, etc.) to prevent further damage.
3. Holimood reserves the right to change, adjust, or cancel membership levels and the scope, types, or categories of services and products that can be redeemed with membership benefits at any time.
4. Participants in this program must ensure that all information provided is true and correct and not impersonating or stealing any third-party information. If there is any untrue or incorrect information, Holimood reserves the right to revoke the participant's award eligibility. Participants cannot request reissuance due to incorrect information that has caused the inability to contact, obtain rewards, or expired rewards. If any damage is caused to Holimood or any third party, the participant shall bear all legal responsibilities.
5. Holimood reserves the right to review and investigate all qualifications for this program and to suspend accounts or modify the activity content at its discretion if Holimood deems it reasonable and appropriate.
6. Participants are strictly prohibited from using programs or other means to interfere with or forge the system. Holimood has the right to cancel the participant's eligibility to participate in the program if any illegal activity is found. At the same time, for any fraudulent actions or other actions that may harm this program or Holimood itself and its members, Holimood will pursue legal responsibility.
7. If any provision of these terms is found to be invalid or unenforceable, such provision (or the portion that makes it invalid or unenforceable) will be deleted and will not affect the validity and enforceability of the remaining provisions.
8. Holimood may update the rules and notices of this program at any time without further notice to participants. The revised terms will be posted on Holimood.com or other service platforms operated or cooperated by Holimood, and will take effect immediately after publication. If you continue to participate in this program, you are deemed to agree to the modifications.
9. If your order is rejected or canceled, the corresponding amount will be refunded, and any used Holimood Points will also be returned to the member's account.

Membership Benefits (More offers coming soon)

• Accumulated Points
  Earn 1 point for every HK$1 spent
• Redeem Points for Discounts
  Every 100 points can be redeemed as HK$1