Mongolian Ger (L)

Terms & Conditions

******Due to the restriction gathering policy, all tents are limited to four people, family members who live in the same household are exempted******

• Once the reservation is confirmed, all changes or cancellation of reservation will be arranged according to the cancellation policies and bad weather policies. Please pay attention to these policies. 
• The latest check-in time is 7:00 pm, and the earliest check-out time is 9:30 am. 
  Late check-in (after 7:00 pm) & early check-out (before 9:30 am) must be arranged in advance. Failure to do so may result in the forfeiture of your reservation or damage and cleaning deposit without refund or compensation.
• Early check-in or late check-out is subject to tent availability, to be confirmed with Reservation or Front Desk staff. Additional fee based on rental rates and range from HK$500 per hour or portion thereof is applicable.
• Upon check-in, guests need to pay a $500 deposit per tent (cash only). 
• To make a reservation, guests must be aged 18 or above. Upon check-in, guests will be required to present a valid government-issued photo ID. Failure to present acceptable ID may result in the forfeiture of your reservation without refund or compensation.
• Some attractions have specific restrictions of entry. Parents and guardians are responsible for the safe custody or care of their children while at the campsite. They should consider the age, height, maturity, strength, weight, or other attributes of people under their care when choosing a particular activity. Children under the age of 16 may not enter without a parent or guardian. Adult supervision is required at all times when under the age of 16.

Damage & Cleaning Deposit:
Guests are responsible for all the members of their attending party and are liable for any damages caused. These include, but are not limited to missing or damaged furniture, fixtures, lights, camping facilities, equipment, decorations, lawns, ponds, plants, trees, or fencing. These also include any necessary replacements, removal and/or custodial cleaning fee, as well as any costs for repairs and materials. Guests are required to provide a refundable cash damage deposit upon check-in. The full deposit amount less damage and cleaning charges if any will be refunded once the property has been inspected for any potential damage during check-out.

Security check
All persons, bags, parcels and other items may be subject to security checks at the point of admission to the campsite and at such other locations inside Saiyuen as considered appropriate. The Management reserves the right to refuse any bag, parcel, or other items to be brought into the campsite.

The following items can not be brought into the campsite:
a. Dangerous, hazardous or any illegal substance.
b. Any setting-up materials of chemical or flammable nature.
c. Recreational devices with wheels, including but not limited to skateboards, scooters, inline skates, shoes with built-in wheels and tricycles. (except strollers, wheelchairs and bicycle).
d. Pets – No person shall cause or suffer any dog or other pet animal belonging to him, or in his charge, to enter or remain in Saiyuen (except a guide dog for the blind).
e. Weapons of any kind, or objects that may give the appearance or impression of being weapons or toy guns.
f. Glass containers (excluding baby food jars and perfume containers).

The following activities are not allowed:
a. The sale of goods or services or the display of goods or services for sale.
b. The distribution or posting of printed materials of any kind in Saiyuen without written permission of the Management.
c. Carving or graffiti.
d. Unauthorized events, demonstrations or speeches and other unauthorized public gatherings.
e. The display of any flag, banner or other emblems.
f. Photography, videotaping, recording of any kind except for personal use.
g. Willfully or negligently throw, discharge, or shoot any missile, gun, air-gun, bow and arrow, catapult, or other devices.
h. Flying of model aircraft or other devices.
i. Feeding any animals in Saiyuen, including aquatic life, goats (except using feeds provided by Saiyuen) and birds
j. Private bonfire, candle, incense, fireworks and open flame.
k. Erect any post, rail, fence, pole, tent, booth, stand, building or other structure, or bring or allow remaining any materials for such a building or structure, without prior approval from the Management.
l. Any unauthorized tent and camp out without the permission of the Management.
m. Holding any event organized for the purpose of raising funds, whether for charity or otherwise without the authority granted by the Management.
n. Gamble.
o. Any illegal, immoral or improper conduct.

Photography, videotaping, or recording
a. Photography, videotaping and recording of any kind for broadcast or transmission for commercial purposes are forbidden without prior written permission of Farm Management.
b. Media activities in Saiyuen require prior approval.
c. The Management may photograph, film, videotape, record or otherwise reproduce the image and/or voice of any person who enters Saiyuen and use the same for any purpose without payment to any person.

Cancellation Policy

Level 5

Reschedule booking
• Reschedule booking is not allowed

Cancel booking
• Reservations are NON-REFUNDABLE.

If any dispute arises, Holimood reserves the final decision. If you have any questions, please feel free to contact us.

Bad Weather Policy

1) In the event of a Tropical Cyclone Signal No. 1/No.3 or yellow/red/black rainstorm warning being issued on the day of arrival, the reservation will remain effective as usual. 2) In the event of Tropical Cyclone Signal No. 8 or above being issued, the arrangement will be as follow: a) if the Observatory announces that the above signals will be hoisted within 2 hours, bookings will be rescheduled to another date of the same price. Guests must decide and confirm the date within 7 days. b) if the above signals are removed before 7am, all bookings will proceed as scheduled. c) if the Observatory announces that the above signals will be hoisted within 2 hours (applicable to guests who had already checked-in), the campsite will be closed. All guests will be asked to leave due to safety concerns. All paid fees are non-refundable. Applicable customers can request for a reschedule within 7 days. The rescheduled date must be within 60 days after the original booking. Customers who fail to confirm a reschedule date within 7 days will be considered as forfeiting their reschedule right. Should there be any dispute, Holimood will retain the right of final decision.

Level 5

Reschedule booking
• Reschedule booking is not allowed

Cancel booking
• Reservations are NON-REFUNDABLE.

If any dispute arises, Holimood reserves the final decision. If you have any questions