【Wilderness Charm】Large South Africa Camp (Air-conditioned, 4-6 people) | Cheung Chau West Garden

Terms and Conditions

• • Once the booking is confirmed, all changes/cancellation procedures will be handled according to the accommodation's cancellation policy and bad weather arrangements. Please read the cancellation policy and bad weather arrangements carefully first.
  • Latest check-in time is 6:00pm, earliest check-out time is 9:30am.
    If check-in/check-out before/after the specified service time is required: such as check-in after 6:00pm / check-out before 9:30am, must notify the booking department in advance for arrangement. If check-in or check-out procedures are not completed, the paid rental deposit will not be refunded.
  • If early check-in or late check-out is required, must notify the booking department/customer service center in advance, and the campsite will handle according to actual circumstances. Early check-in or late check-out requires payment of $500 per hour per camp as day camp fee (less than one hour counted as one hour).
  • A rental guarantee deposit of $500 (cash only) is required upon check-in.
  • The applicant for renting camp huts / venue facilities must be at least 18 years old. For bookings in personal name, the customer needs to present valid identity document or passport for verification.
    Failure by the applicant to present valid adult identity document will result in refusal of check-in / venue use, and waiver of rights to refund or compensation.
  • Please always take care of and supervise accompanying children and elderly to ensure their safety. Guests under 11 years old must be accompanied by a guest aged 16 or above to enter the campsite. When participating in activities or climbing facilities, children under 7 must be accompanied by a guest aged 16 or above.

• Rental Guarantee Deposit:
  Customers are responsible for any damage or destruction to campsite facilities caused by accompanying campers, guests, employees, agents, and contractors, including but not limited to damage, soiling, or loss to any camp equipment, furniture, lighting, fixtures, activity/sports gear, lawns, plants, or fences at the campsite. Customers must fully compensate for any costs arising from replacement, repair, cleaning, and damage.
  Camp hut and venue rental customers must pay the guarantee deposit in cash before check-in/venue use. This amount will be refunded to the customer upon check-out/venue vacating (after deducting any compensation if applicable). If the deposit is insufficient to cover compensation, the customer must pay the additional compensation amount.

  Security Checks
  At the campsite entrance or any necessary locations, guests' personal items may be subject to security checks. The campsite management reserves the right to refuse entry of any handbags, packages, or other items into the campsite.
  
  Prohibited Items to Bring into the Venue:
  a. Dangerous, harmful, or any illegal substances.
  b. Any chemical or flammable items or devices.
  c. Wheeled recreational devices, including but not limited to skateboards, scooters, roller skates, inline skates, tricycles, and shoes with wheels (strollers, wheelchairs, and bicycles excepted).
  d. Pets (guide dogs for the blind excepted).
  e. Any type of weapon, or any object or toy gun that appears or gives the impression of a weapon.
  f. Glass containers (baby food and perfume containers excepted).
  
  Strictly Prohibited Activities in the Venue:
  a. Selling or displaying any items or services for sale.
  b. Distributing or posting any printed materials or flyers without written permission from campsite management.
  c. Carving or graffiti.
  d. Unauthorized activities, parades, speeches, or other unauthorized public gatherings.
  e. Displaying any flags, banners, or slogans.
  f. Photography, videography, or any form of recording for non-personal use.
  g. Intentionally or negligently throwing or launching any projectiles; or shooting with any gun, air gun, bow and arrow, slingshot, or other devices. (Controlled devices or facilities provided by West Garden excepted)
  h. Model airplanes or other remote-controlled flying devices.
  i. Feeding any animals in the garden, including aquatic life, sheep, and birds, with feed not provided by the campsite.
  j. Privately setting up campfires, lighting candles, incense, fireworks, or open flames.
  k. Erecting poles, tracks, fences, rods, tents, stalls, supports, buildings, or other structures without permission from campsite management.
  l. Setting up tents or camp equipment for camping activities without permission from campsite management.
  m. Any unauthorized fundraising activities (including those of a charitable nature).
  n. Gambling.
  o. Any illegal activities, immoral, or inappropriate behavior.

  Photography, Videography, or Audio Recording
  a. Private photography and videography are permitted in the garden. Commercial photography requires prior approval from the relevant department. Unauthorized photography, videography, or any form of recording for commercial broadcasting or transmission is strictly prohibited.
  b. Any media interviews conducted in the campsite must be pre-arranged.
  c. Campsite staff may photograph, video, record, or duplicate images and/or sounds of any persons entering West Garden within the campsite premises. Campsite management reserves the right to use such images and/or sounds for any purpose without payment to those persons.

Cancellation Policy

Level Five

Change Booking
• No changes allowed

Cancel Booking
• No refund of rent

In case of any dispute, Holimood reserves the final decision.

Bad Weather Arrangements

1) If No. 1 or No. 3 Typhoon Signal or Amber, Red, or Black Rainstorm Signal is issued on the check-in date, and ferry/transport services continue as normal, the relevant accommodation check-in will proceed as usual.

2) If No. 8 Gale or Storm Signal is issued on the check-in date, the following arrangements will apply:
a. If the Observatory announces it will be hoisted within two hours, the accommodation will be rescheduled to an equivalent value check-in date, which must be confirmed within 7 days.

b. If the signal is lowered before 7:00am, the accommodation will proceed as usual.

c. If the Observatory announces it will be hoisted within two hours (applicable only to checked-in customers), the campsite will close. For safety reasons, customers will be required to leave, and paid camp fees will not be refunded.
Customers may apply for one rescheduling within 7 days from the original date, and the selected date must be within 60 days from the original date; failure to confirm within 7 days will be considered as waiver, and fees will not be refunded. In case of any dispute, Holimood reserves the final decision.

Level 5

Reschedule booking
• Reschedule booking is not allowed

Cancel booking
• Reservations are NON-REFUNDABLE.

If any dispute arises, Holimood reserves the final decision. If you have any questions