【Wilderness Charm】South Africa Twin Camp (A/C 4-8 people)｜Cheung Chau West Garden

Terms and Conditions

• • Once the booking is confirmed, all changes/cancellation procedures will be handled according to the accommodation's cancellation policy and bad weather arrangements. Please read the cancellation policy and bad weather arrangements carefully first.
  • Latest check-in time is 6:00pm, earliest check-out time is 9:30am.
    If check-in/check-out is required before/after the specified service time: such as check-in after 6:00pm / check-out before 9:30am, prior notice must be given to the Booking Department for arrangements. If check-in or check-out procedures are not completed, the paid rental deposit will not be refunded.
  • For early check-in or late check-out, prior notice must be given to the Booking Department/Customer Service Center, and the campsite will handle it based on actual circumstances. Early check-in or late check-out requires payment of a daily fee of $500 per hour per campsite type (less than one hour is counted as one hour).
  • A rental security deposit of $500 (cash only) is required upon check-in.
  • The applicant for renting campsites/facilities must be at least 18 years old. For bookings under an individual's name, the customer must present valid identification documents or passport for verification.
    Failure to present valid adult identification documents will result in denial of check-in/facility use, and waiver of refund or compensation rights.
  • Please always supervise accompanying children and elderly to ensure their safety. Guests under 11 years old must be accompanied by a guest aged 16 or above to enter the campsite. Children under 7 years old must be accompanied by a guest aged 16 or above when participating in activities or climbing facilities.

• Rental Security Deposit:
  Customers are responsible for any damage or destruction to campsite facilities caused by accompanying campers, guests, employees, agents, and contractors, including but not limited to damage, soiling, or loss to any campsite equipment, furniture, lighting, installations, activity/sports gear, lawns, plants, or fences. Customers must compensate for any replacement, repair, cleaning, and damage-related costs at full price.
  Campsite and venue rental customers must pay a cash security deposit before check-in/venue use. This amount will be refunded to the customer upon check-out/venue vacating (after deducting any compensation if applicable). If the deposit is insufficient for compensation, the customer must pay additional compensation.

  Security Checks
  At the campsite entrance or any necessary locations, guests' personal items may be subject to security checks. The campsite management also reserves the right to refuse entry of any handbags, packages, or other items.
  
  Prohibited Items to Bring into the Venue:
  a. Dangerous, harmful, or any illegal substances.
  b. Any chemical or flammable items or setups.
  c. Wheeled recreational devices, including but not limited to skateboards, scooters, roller skates, inline skates, tricycles, and shoes with wheels (strollers, wheelchairs, and bicycles excepted).
  d. Pets (guide dogs for the blind excepted).
  e. Any type of weapon, or any object or toy gun that appears or resembles a weapon.
  f. Glass containers (baby food and perfume containers excepted).
  
  Strictly Prohibited Activities in the Venue:
  a. Selling or displaying any items or services for sale.
  b. Distributing or posting any printed materials or flyers without written permission from campsite management.
  c. Carving or graffiti.
  d. Unauthorized activities, marches, speeches, and other unauthorized public gatherings.
  e. Displaying any flags, banners, or slogans.
  f. Photography, videography, or any form of recording for non-personal use.
  g. Intentionally or negligently throwing or launching any projectiles; or shooting with any gun, air gun, bow and arrow, slingshot, or other devices. (Except controlled devices or facilities provided by Sai Yuen)
  h. Model airplanes or other remote-controlled flying devices.
  i. Feeding any animals in the garden, including aquatic life, sheep, and birds, with non-campsite-provided feed.
  j. Unauthorized campfires, lighting candles, incense, fireworks, or open flames.
  k. Erecting poles, tracks, fences, rods, tents, stalls, supports, buildings, or other structures without permission from campsite management.
  l. Unauthorized tent or campsite setup for camping activities without permission from campsite management.
  m. Any fundraising activities without permission (including charitable activities).
  n. Gambling.
  o. Any illegal activities, immoral, or inappropriate behavior.

  Photography, Videography, or Audio Recording
  a. Private photography and videography are permitted in the garden. Commercial photography requires prior approval from relevant departments. Unauthorized photography, videography, or any form of recording for commercial broadcasting or transmission is strictly prohibited.
  b. Any media interviews conducted in the campsite must be pre-arranged.
  c. Campsite staff may photograph, video, record, or duplicate images and/or sounds of anyone entering Sai Yuen within the campsite premises. Campsite management reserves the right to use such images and/or sounds for any purpose without paying any fees to those persons.

Cancellation Policy

Level Five

Booking Changes
• No changes allowed

Booking Cancellations
• No refund of rent

In case of any disputes, Holimood reserves the final decision.

Bad Weather Arrangements

1) If Typhoon Signal No. 1 or 3, or Amber, Red, Black Rainstorm Warning is issued on the check-in day, and new ferries/transport services continue as usual, the relevant accommodation check-in will proceed as normal.

2) If Typhoon Signal No. 8 or above is issued on the check-in day, the following arrangements will apply:
a. If the Observatory announces it will be hoisted within two hours, the accommodation will be rescheduled to an equivalent value check-in date, which must be confirmed within 7 days.

b. If the signal is lowered before 7:00am, the accommodation will proceed as normal.

c. If the Observatory announces it will be hoisted within two hours (applicable only to checked-in customers), the campsite will close. For safety reasons, customers will be required to leave, and paid campsite fees will not be refunded.
Customers may apply for one rescheduling within 7 days from the original date, and the selected date must be within 60 days from the original date; failure to confirm within 7 days will be considered automatic waiver, and paid fees will not be refunded. In case of any disputes, Holimood reserves the final decision.