【Japanese Vintage Camping Style】 Ogawa Glazed Window White Tent Package (2 pax)

Terms & Conditions

Rules

Campsite Rules

• The campsite must be kept clean, no smoking, no cutting or picking of flowers or trees, and participants are responsible for taking away any garbage created during their stay
• The camping hours are from 3:00 pm to 6:00 pm.
• Departure from camp is from 8:00 a.m. to 12:00 noon.
• Participants should stop all noisy activities after 10:00 p.m.
• After 8:00 p.m., all vehicles will stop entering and leaving the farm to keep quiet and avoid disturbing others
• In order to protect the quality and condition of the grass, the service provider reserves the right to park the guest's car at a specific location after rain or when the grass is too wet
• All safety measures should be taken to ensure the safety of the participants. However, the applicant group/participants are responsible for any accidents
• Smoking, gambling, drunkenness or any other acts against the laws of Hong Kong are strictly prohibited in the campsite. Participants are not allowed to build fires directly on the grass in the campsite, and will be fined for any damage
• Participants are not allowed to put up posters or use the power of the campsite without permission, and are advised to take care of the water and public property
• Participants should take care of their own personal belongings, any loss will be the responsibility of the applicant group/participants.
• The contact information of the applicants and the audio and video recordings (e.g. photos, audio recordings, video recordings) collected through the booking process will be used for camp promotion purposes
• We reserve the right to terminate the camp at any time if there is any violation of the camp rules or any other unlawful or illegal behavior

Cancellation Policy

Change of Booking 

Once an order has been confirmed, there is no reduction in the number of additional services and orders selected.

50% of the total amount paid will be collected at least 14 working days prior to the chosen date of the event to allow for one change of date

Cancellation - Non-cancellable and non-refundable

If the customer meets the above criteria and confirms the need to change or cancel the service experience date, the order registrant must notify Holimood in writing during office hours on the specified date

Whatsapp to Holimood for arrangement. Holimood will charge the customer a handling fee of HKD 100 for any approved changes or cancellations, and all changes will be made by email, late notification will be considered as scheduled departure.

In case of any dispute, Holimood reserves the right of final decision.

Bad Weather Policy

If Typhoon Signal No. 1 or No. 3 or amber rainstorm signal is hoisted on the departure date, and the new ferry/transportation service is under normal service, the check-in arrangements for the relevant accommodation will proceed as usual.

If the red rainstorm warning or the Tropical Cyclone Warning Signal No. 8 is hoisted by the Observatory 2 hours before the departure time of the experience, the following arrangements will be provided, and no refund will be allowed.

Reschedule:

•Change the experience service date for free once, and the customer needs to use it within 90 days of the original date and advance appointment is needed. Those who did not make a new appointment before the expiry date will be considered as abandonment the booking.
•If the reschedule is from the normal period to peak period, the additional amount will need to be paid by the guest.
•If the updated price after the rescheduling is lower than the original price, such as change from the peak period to the normal period, the difference will not be refunded.

If the guest is under the above bad weather condition and would like to proceed with their rescheduling, please contact the Holimood CS in written form (either email or Whatsapp) within working hours on your departure date. All late notice will not be accepted and will be considered as abandonment of the booking.

In case of any dispute, Holimood reserves the right of final decision.

更改預訂 •訂單一經確定，不可減少已選之附加服務及訂單人數。 •在所選的活動日期最少14個工作日前收取所付的總金額50%可獲更改日期一次 取消預訂 •不可取消及退款 若客戶符合以上的條件並確定需要更改或取消服務體驗日期，訂單登記人必須於指定日期的辦公時間內，以書面的形式Whatsapp通知Holimood以作安排。 當客戶獲得批准更改或取消Holimood將會向客人收取HKD 100手續費，所有變更將會以電郵作準，逾期通知者將視為如期出發。 如有任何爭議，Holimoo