Nordisk Alfheim Nordic Elf Village - Red Flower Ridge

Terms and Conditions
Campsite Rules (Must Read!!)

• Must keep the campsite clean, do not cut down trees, pick flowers, plants, trees, or move stones or damage the outdoor landscape of the site; participants are responsible for taking away all garbage produced during their stay.
• Check-in time is from 3:00 PM to 6:00 PM
 •Check-out time is before 12:00 PM
• All participants should stop all activities that produce disturbing noise after 10:00 PM at night.
• After 8:00 PM, all vehicles will stop entering and exiting the farm to maintain tranquility and avoid disturbing others.
• Strictly prohibited in the campsite: smoking, gambling, drunken disturbances, or any behavior that violates Hong Kong law.
• Participants must not light fires directly on the grass within the campsite area; if using a fire pit, it must be raised with bricks and covered with a fireproof mat; damage will result in a fine.
• Do not use the campsite's electricity without permission and please conserve water and protect public property.
• Participants need to submit the application form and number of people 24 hours before check-in; payment is confirmed only after staff verification.
• Participants must keep their personal belongings safe; in case of loss, the applicant group/participants are responsible.
• If there is any violation of these campsite rules or other illegal or improper behavior, Autocamper HK reserves the right to terminate the camping period at any time, and the paid fees will not be refunded.
** If necessary, staff will arrange for vehicles to be parked outside the campsite area first to facilitate departure.

Change Booking
• Once the order is confirmed, the selected additional services and number of people in the order cannot be reduced.
• Receiving 50% of the total amount paid at least 14 working days before the selected activity date allows one date change

Cancel Booking
• Once the reservation is confirmed and paid, the company will not cancel for personal reasons of the applicant; if canceled, the paid fees will not be refunded.

If the customer meets the above conditions and determines the need to change or cancel the service experience date, the order registrant must notify Holimood via WhatsApp in writing during office hours before the specified date to make arrangements.
When the customer is approved for change or cancellation, Holimood will charge the guest a HKD 100 handling fee. All changes will be confirmed by email; those who notify late will be considered as departing as scheduled. In case of any dispute, Holimood and Autocamper HK reserve the final decision right

Arrangements for Inclement Weather
• During the camping period, if there is a pandemic rebound, accident, typhoon (No. 1 or above; the site will close for No. 3 signal) or severe weather (thunderstorms, etc.), the association will handle rescheduling at its discretion, striving to arrange a pleasant camping trip for guests, but we have absolute power to decide all handling matters.

• The campsite will close during No. 3 typhoon signal.

• To protect the quality and condition of the grass, after rain or when the grass is too wet, site staff have the right to arrange for guests' cars to park in specific locations without going onto the grass.

In case of any dispute, Holimood and Autocamper HK reserve the final decision right.