Nordisk Alfheim Glamping - One tent, one story

Terms & Conditions

Cancellation Policy

Guests cannot cancel and refund. 

Bad Weather Policy

If Typhoon Signal No. 1 or No. 3 or amber rainstorm signal is hoisted on the departure date, and the new ferry/transportation service is under normal service, the check-in arrangements for the relevant accommodation will proceed as usual.

If the red rainstorm warning or the Tropical Cyclone Warning Signal No. 8 is hoisted by the Observatory 2 hours before the departure time of the experience, the following arrangements will be provided, and no refund will be allowed.

Reschedule:

•Change the experience service date for free once, and the customer needs to use it within 90 days of the original date and advance appointment is needed. Those who did not make a new appointment before the expiry date will be considered as abandonment the booking.
•If the reschedule is from the normal period to peak period, the additional amount will need to be paid by the guest.
•If the updated price after the rescheduling is lower than the original price, such as change from the peak period to the normal period, the difference will not be refunded.

If the guest is under the above bad weather condition and would like to proceed with their rescheduling, please contact the Holimood CS in written form (either email or Whatsapp) within working hours on your departure date. All late notice will not be accepted and will be considered as abandonment of the booking.

In case of any dispute, Holimood reserves the right of final decision.