[Long Coast Seasports] Medium Campervan with Water Sports Package (3 persons)

Terms and Conditions

• Room rates vary according to the number of campers. Please make sure the correct number of campers is selected when booking.
• Guests must pay a $500 deposit (per camp) at check-in. The deposit will be used to offset any additional charges or compensation upon check-out or departure, and the remaining balance will be refunded.
• The campsite is located within the Lantau Closed Road Area. Drivers must apply to the Transport Department for a Closed Road Permit before driving in.
  
  

Damage and "Deposit":

• Guests are responsible for all damage or destruction caused to our facilities by guests and/or their attending visitors, staff, agents, or contractors. This includes but is not limited to any replacement, repair, and/or cleaning costs incurred as a result of damage to, soiling of, or loss of any of our furniture, lighting, water sports equipment, camping gear, equipment, decorations, lawns, plants, trees, or fences, which shall be compensated at cost.
• Guests must pay the "deposit" below in cash before check-in or taking over the venue. This amount will be used to offset all the above-related compensation upon check-out or departure, and the remaining balance will be refunded to the guest. If the deposit is insufficient to cover the relevant compensation, the guest must pay the remaining amount separately.

The following items are strictly prohibited in the camp:

• Candles (except in leak-proof containers), incense, fireworks, open flames, and weapons.
• Hair dryers, induction cookers, or high-wattage electrical appliances. If guests use such appliances in the campsite, it will cause short-circuit problems and may trip the power in the campsite.
• If power/short-circuit problems occur at the centre/campsite due to weather, accidents, or human factors, this shall not be grounds for a refund under any circumstances.

Pet Stays:

Regarding pet stay arrangements, the campsite is generally flexible, as long as the pet is well-behaved, quiet, can be properly restrained, and wears a muzzle (when necessary), as other guests must be considered. Please note:

• Pets may sleep on the floor of the camp house but not on the bed (owners must bring their own pet sleeping mat).
• Pets are not allowed inside tents. Owners may let their pets sleep outside the tent, and they should be restrained.
• Owners must be self-disciplined and must not let dogs defecate or urinate anywhere, dirty the area, or dig holes in the grass within the camp.
• Pet stay fee $100/pet

Package Terms and Conditions:

• This voucher is non-refundable.
• The usage date of this voucher must be specified in advance at the time of purchase.
• The service provider may change or cancel facilities based on actual conditions on the day without prior notice.
• Guests must confirm the activation of the voucher at the campsite service counter, otherwise all consumption will be charged at normal rates.
• This voucher can be used on the specified date and the following day.
• If rescheduling is required after purchasing this voucher, an additional administrative fee must be paid.
• Once this voucher is used, it cannot be transferred, extended, refunded, and/or resold to others for any reason.
• During peak times, some water activities may require waiting. Please take note.
• All other consumption must be paid in cash.
• The full value of the voucher can be used on the following non-motorised activity facilities provided by the campsite: canoe, bodyboard, and shallow water surfboard.
• The campsite reception counter service hours are until 6pm. If you are unable to arrive at the campsite on time, please notify us in advance to make arrangements.
• If checking out before 10am, advance notice is required so that the deposit can be returned after deducting repair and cleaning charges.
• All water activities start from 10am until dusk. Staying guests are welcome to arrive early to enjoy the various water activity facilities.
• Discounts are available for renting other non-motorised activity facilities at the campsite (including windsurfing, surfboard, and stand-up paddleboard)
• Additional persons using the campsite must purchase an additional voucher in order to enjoy the activity voucher benefits at the same time. (*When booking, simply enter the correct number of persons, and the additional voucher charge will be calculated in the total price)
• The free accommodation experience is limited to activity voucher users only. The campsite does not offer accommodation-only service.
• Shampoo, body wash, towels, and other bathroom amenities are not provided in the camp houses and campervans.
• The teepee and additional voucher standard package only includes sleeping mats and bedding.
• Voucher holders can use the 3-hour barbecue facilities at a discounted price of  HK$250 (barbecue facilities include: use of a platform barbecue grill, 2 packs of charcoal, barbecue tongs, and one food tray for holding food). If you wish to use the barbecue facilities, you must notify us in advance or book at the counter(unauthorised use will incur a grill fee of HK$500).
• If power/short-circuit problems occur at the centre/campsite due to weather, accidents, or human factors, this shall not be grounds for a refund under any circumstances.
• Cooking is not allowed in the teepee area, inside campervans, or in all leisure areas of the centre. If voucher holders bring their own cooking stoves to cook at the campsite, the campsite will charge a bring-your-own-stove fee of HK$500. If any campsite facilities are damaged during cooking, the campsite has the right to claim compensation for the relevant amount.
• Voucher holders must carry out barbecue and cooking within designated areas of the campsite. They may not start additional fires or create campfires.
• Activity voucher guests can enjoy storage and shower facilities.
• The grass and leisure areas of the camping area are public areas. There will be other camping users and/or barbecue guests during the same period; and please note that after 10pm is quiet time. Please lower your volume to avoid disturbing other camping users.
• Various drinks are sold within the camp. If guests bring in or bring their own drinks not purchased within the camp to consume within the campsite area, the campsite will not provide any refrigeration service.
• Holimood and the service provider reserve the final right regarding the borrowing of our services and/or facilities, and may when necessary cancel a booked camp period or venue and refund the amount paid without stating a reason.
• The campsite has the right to modify these rules as needed without prior notice.
• In case of any dispute, Holimood and the service provider reserve the final right of decision

Booking Changes

• One free change is allowed at least 45 working days before the selected activity date
• Changes made at least 30 working days before the selected activity date will incur a 10% administrative fee of the total amount
• Changes made at least 15 working days before the selected activity date will incur a 30% administrative fee of the total amount
• Changes made at least 5 working days before the selected activity date will incur a 50% administrative fee of the total amount
• No changes are allowed within 5 working days of the selected activity date
  
  If you wish to change the effective date of the activity experience, the customer must use it within 6 months of the original date and must make a booking. Failure to make a booking before the deadline will be treated as forfeited.
• If the price changes due to the time slot after the effective date of the activity experience is postponed, such as from peak time slot to regular time slot, the difference will not be refunded.
• If the time slot/service changed by the customer is from a regular time slot to a peak time slot/service, the additional amount incurred must still be paid and settled.

Booking Cancellation

• Cancellations made at least 30 working days before the selected activity date will incur a 10% administrative fee of the total amount
• Cancellations made at least 14 working days before the selected activity date will incur a 30% administrative fee of the total amount
• Cancellations made at least 5 working days before the selected activity date will incur a 50% administrative fee of the total amount
• No cancellations are allowed within 5 working days of the selected activity date

If you wish to change the effective date of the voucher, the customer must use it within six months of the original date and must make a booking. Failure to make a booking before the deadline will be treated as forfeited.
•    If the price changes due to the time slot after the effective date of the voucher is postponed, such as from peak time slot to regular time slot, the difference will not be refunded.
•    If the time slot changed by the customer is from a regular time slot to a peak time slot, the additional amount incurred must still be paid and settled

If the customer meets the above conditions and confirms the need to change or cancel the service experience date, the order registrant must notify Holimood in writing via WhatsApp during office hours on the specified date to make arrangements.

When the customer is approved for a change or cancellation, Holimood will charge the guest a HKD 100 cancellation/change handling fee. All changes will be subject to email confirmation. Late notification will be treated as departure as scheduled.

In case of any dispute, Holimood reserves the final right of decision.

Bad Weather Arrangements

•    Typhoon Signal No. 1, Amber Rainstorm Warning: vouchers and all venue usage will proceed as scheduled.
•    Typhoon Signal No. 3 or above, Red and Black Rainstorm Warning. 
1.    Date change allowed with no additional administrative fee; or
2.    If the customer cancels the activity, a 50% administrative fee will be charged
•    Any social incidents that may affect transport or traffic. 
1.    Date change allowed with no additional administrative fee; or
2.    If the customer cancels the activity, a 50% administrative fee will be charged
•    For all bad weather handling, Long Coast Seasports reserves the final right of decision.
Notes on date changes:
•    If you wish to change the effective date of the voucher, the customer must use it within six months of the original date and must make a booking. Failure to make a booking before the deadline will be treated as forfeited.
•    If the price changes due to the time slot after the effective date of the voucher is postponed, such as from peak time slot to regular time slot, the difference will not be refunded.
•    If the time slot changed by the customer is from a regular time slot to a peak time slot, the additional amount incurred must still be paid and settled

*For all bad weather handling, Long Coast Seasports reserves the final right of decision.